Return & Refund Policy
Thank you for shopping with us.
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items under the conditions below.
Returns
- Customers can return products within 14 days after delivery.
- Items must be:
- Unused
- In original condition
- In original packaging
Non-Returnable Items
The following items cannot be returned:
- Digital products/downloads
- Customized or personalized products
- Damaged items caused by misuse
Refunds
- Once we receive and inspect the returned item, we will notify you.
- Approved refunds will be processed within 5–10 business days.
- Refunds will be sent back to the original payment method.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Exchanges
We only replace items if they are defective or damaged.
Contact Us
If you have questions about returns or refunds, contact us:
- Email: info@primeprintdigital.com
- Phone: +233260934959
